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Refund Policy

Draft for legal review.

Last updated: 8 October 2026

1. Who we are and what this policy covers

futcoin.co.uk is run by [company legal name] ("Futcoin", "we", "us"). This policy covers orders for FC 27 Ultimate Team coins placed on our website. Reach us by live chat at any time or by email at [email protected].

What you buy is a service: we deliver in-game coins to your club by Comfort Trade or Player Auction. Payment is taken on the secure checkout of our partner Onlyfarms, which charges in euros. Nothing in this policy affects your statutory rights as a consumer.

2. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days from the day you place an order to cancel a contract for a service bought online. Most orders are delivered within 10–45 minutes, well inside that period. When you place an order, you ask us to start straight away and you confirm that:

  • if you cancel before delivery starts, you get a full refund;
  • if you cancel while delivery is under way, for example while a large order arrives in batches, we refund the part not yet delivered and you pay only for the coins already in your club;
  • once delivery is complete, the service has been fully performed and your right to cancel ends.

You can cancel in any clear way, such as a chat message or an email. You do not need a form or a reason.

3. If something goes wrong

The Consumer Rights Act 2015 requires us to carry out the service with reasonable care and skill and as we described it. If we do not, you can ask us to put it right. If that is not possible, or not done within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction, up to a full refund.

  • Order not delivered. If we cannot complete your order, we refund the undelivered part.
  • Fewer coins than you paid for. We deliver the difference or refund it.
  • Coins missing after delivery. If coins from your order disappear from your club within 72 hours of delivery, our 72-hour guarantee applies and we deliver them again or refund them.

4. When a refund is not due

  • A change of mind after delivery is complete.
  • Coins that were delivered in full and then spent, sold or moved by you.
  • Action EA takes against a club or account after a completed delivery, such as a transfer market ban or an account ban, outside the cover of our 72-hour guarantee. Buying coins is against EA's User Agreement, and we explain that risk on our Is it safe? page before you order.

5. How to ask for a refund

Contact us by live chat or at [email protected] with your order number, your platform and a short description of the problem. For missing coins, we may ask for a screenshot of your coin balance or transfer history.

6. How refunds are paid

We refund you to the payment method you used at checkout (Visa, Mastercard, Apple Pay or Google Pay). There is no charge for a refund. We process it without undue delay, within [X] business days of agreeing it, and always within the time the Consumer Contracts Regulations allow.

Because checkout charges in euros, refunds are made in euros too. Your bank converts the amount back to pounds, so the figure on your statement may differ slightly from the original charge if the exchange rate has moved.

7. Questions and complaints

If you are unhappy with how we handled a refund request, reply in the same chat or email and ask for a review. This policy forms part of our Terms of Service.